Legal Stuff & FAQs
Please read this disclaimer carefully before using our website or purchasing products from Legacy Essence. By accessing our site and purchasing our perfumes and aromatherapy products, you agree to the terms outlined below.
Our customer care team is here to help. Email us at support@legacy-essence.net or call 913-345-2428 for assistance.
Quick FAQs
General Notices /Warnings
Legacy Essence makes no claims of therapeutic or curative properties for its products.
Allergy Warning: Products may contain oils from seeds, nuts, or other plant dervitives. Please consult the product label before use. Do not use if allergic to any of the ingredients.
General Disclaimer: The information provided on this website is for general informational purposes only and does not constitute medical advice. Consult with a healthcare professional for any concerns.
Are these real designer oils?
Our oils are inspired by luxury fragrances — perfume-grade, long-lasting, but not the original brands.
How do I use these products?
All products sold by Legacy Essence are for external, topical use only. Do not consume by mouth. Discontinue use and consult a physician if irritation occurs.
Where do your products come from?
Legacy Essence purchases items from a US based distributor for retail distribution in the US.
Please note that Legacy Essence is an independent retailer. Any brand names, trademarks, or copyrights mentioned in the description of our "inspired by" fragrances are the property of their respective owners and are used for comparison purposes only.
Legacy Essence is not affiliated with, endorsed by, or sponsored by these brand names or their manufacturers.
Our fragrances are interpretations and are not exact replicas.
What is your affiliation with other brands?
Please note that Legacy Essence is an independent retailer. Any brand names, trademarks, or copyrights mentioned in the description of our "inspired by" fragrances are the property of their respective owners and are used for comparison purposes only.
Legacy Essence is not affiliated with, endorsed by, or sponsored by these brand names or their manufacturers. Our fragrances are interpretations and are not exact replicas.
What if my order was damaged?
Contact us within 7 days with your order number and a photo. We’ll replace it or issue store credit.
Shipping FAQ
Do you offer free shipping?
Yes — orders $99+ ship free in the Continental U.S.
How quickly will you process my order?
Order processing can take 2-3 days after payment. Delivery locations in the US, calendar dates when ordering, and delivery carrier can affect delivery times.
Where can you ship orders to?
We are currently serving the intercontinental United States at this time. International orders can not be filled at this time, sorry for any inconvenience.
What is the average shipping time?
Shipping may take an average of up to 4-7 mailing days in most cases. Seasonal delays can occur. You will be notified by email in the event.
What if I have a shipping problem?
If there are any problems with your package, please contact customer support. Your receipt number, name, email, and telephone are required for better assistance.
Returns FAQs
At Legacy Essence, we take pride in offering high-quality fragrance oils and self-care products. Your satisfaction is important to us. Review the entire policy.
What qualifies as a return or can be exchanged?
Returns are accepted within 14 days of delivery.
All items must be unused, unopened, and in their original packaging to be eligible for return or exchange.
Due to the nature of fragrance oils and personal care products, used/opened items cannot be returned or exchanged.
Custom blends, clearance products, and giftmarked “Final Sale” are not eligible for return or exchange.
What if my order was damaged or wrong?
If your order arrives damaged or if you receive the wrong item, please contact us within 7 days of receipt.
We will gladly replace the item or issue store credit. Please provide your order number and a photo of the item(s) when you reach out.
How do I start a return?
1. Email us at support@legacyessence.com with your order number and reason for return.
2. Our team will provide return instructions and a return authorization.
3. Package your items securely and ship them back within 7 days of receiving return approval.
What about a refund?
Refunds are issued to the original payment method once returned items are received and inspected.
Shipping fees are non-refundable.
Customers are responsible for return shipping costs unless the return is due to our error (damaged or incorrect product).
What about final sales items?
Custom blends, clearance products, and gift sets marked “Final Sale” are not eligible for return or exchange.
I still have questions.
Our customer care team is here to help. Email us at support@legacy-essence.net or call 913-345-2428 for assistance